Last updated: 14 May 2026

At ShoeDOCTOR d.o.o., we respect your privacy and process personal data responsibly, carefully, and in accordance with applicable legislation.

On this page, we explain:

which personal data we collect,
why we need it,
how we use it,
to whom we may disclose it,
how long we retain it,
and what rights you have regarding your data.

1. Who Controls Your Personal Data

The controller of personal data is:

ShoeDOCTOR d.o.o.
Predilniška cesta 16
4290 Tržič
Slovenia
Email: info@shoedoctor.eu
Telephone: +386 4 592 0200
Website: https://shoedoctor.eu

2. What Data We Collect

Depending on how you interact with us, we may process the following data:

first and last name,
address for collection, delivery, or invoicing,
telephone number,
email address,
information about an order, purchase, or service,
information you send to us by email or provide by telephone,
data required for issuing an invoice,
basic technical data regarding the use of the website and cookies.

We collect only the data that we genuinely need for providing services, sales, delivery, communication, and lawful business operations.

3. Why We Use Your Data

We use your personal data for:

receiving and processing orders,
performing repairs and other services,
selling and delivering products,
organising collection and return or delivery,
communicating about an order, service, or enquiry,
issuing invoices and keeping business records,
fulfilling legal obligations,
protecting our legal interests in the event of complaints, disputes, or claims,
operating, securing, and improving the website,
basic website visit analytics, where you have given consent.

4. The Legal Bases for Processing Data

We process your personal data on different legal bases, depending on the purpose:

for the performance of a contract or order,
to comply with legal obligations, for example accounting and tax documentation,
on the basis of legitimate interest, where this is necessary for security, business protection, or dispute resolution,
on the basis of your consent, where analytical cookies or other processing activities requiring consent are involved.

5. To Whom We May Disclose Data

We do not sell your personal data and do not disclose it to third parties for their own marketing purposes.

Where this is necessary for providing our services or fulfilling legal obligations, we may disclose it to the following partners:

GLS, for collection and delivery of shipments,
MM Finance d.o.o., for accounting processing,
the Vasco software, where it is used as part of accounting procedures.

Data may also be processed or stored:

in the WordPress/WooCommerce administration,
in email communication,
on the company server.

6. How Long We Retain Data

We retain personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable regulations.

Data relating to orders, business documentation, and other data connected with services or sales is retained in the WordPress/WooCommerce system and on the company server for 10 years from completion of the order or from the end of the business relationship, unless the law provides a different retention period for a specific type of documentation.

Data from email communication is deleted on an ongoing basis once it is no longer needed for business operations, communication with the customer, or the resolution of open matters.

Data that we process on the basis of consent is retained until the consent is withdrawn or until the purpose for which the consent was given expires.

After the retention period expires, the data is deleted, destroyed, or permanently anonymised, unless there is a lawful basis for further retention.

7. Cookies

Our website uses cookies for the operation of the website and for analytics.

Essential cookies

These cookies are necessary for the basic operation of the website and cannot be disabled if you wish to use the key functions of the website.

Analytical cookies

These cookies help us understand how visitors use the website so that we can improve it.

Analytical cookies are loaded only after you have given your consent.

You can change your cookie settings at any time.

8. Whether Data Is Transferred to Third Countries

As a rule, we do not transfer your personal data to countries outside the European Economic Area, unless this is necessary due to the use of specific technological or analytical services and appropriate safeguards are in place.

9. What Rights You Have

In relation to your personal data, you have the right to:

access your data,
rectify inaccurate or incomplete data,
erase data where the relevant conditions are met,
restrict processing,
data portability,
object to processing,
withdraw consent where processing is based on consent.

You can send your request to: info@shoedoctor.eu

10. Right to Lodge a Complaint

If you believe that we process your personal data in breach of the law, you have the right to lodge a complaint with the competent supervisory authority:

Information Commissioner of the Republic of Slovenia

11. Data Security

We implement appropriate technical and organisational measures to protect personal data and reduce the risk of unauthorised access, loss, misuse, or disclosure of data.

Access to data is limited to persons who need it to perform their work or contractual obligations.

12. Whether Providing Data Is Mandatory

We need certain data in order to process an order, organise collection or delivery, perform a service, and issue an invoice.

If you do not provide this data, we may not be able to provide certain services to you.

13. Automated Decision-Making

We do not carry out automated decision-making or profiling that would have legal or similarly significant effects on you.

14. Changes to the Privacy Policy

We may update this Privacy Policy from time to time due to changes in legislation, business operations, or technical solutions.

The current version is always published on the website shoedoctor.eu.

For any questions regarding the processing of personal data, you may write to us at info@shoedoctor.eu.