FREQUENTLY ASKED QUESTIONS

CLIMBING SHOES

The type of repair depends on the model and the amount of wear. See here for more information.

You can also send your climbing shoes to SHOEDOCTOR for repair and leave it to our discretion – we will find the most appropriate and convenient solution for you.

We will choose the type of repair that is most appropriate for your climbing shoes and convenient for you.

The rubber will be replaced with an original (Vibram, Five Ten) or its closest equivalent. Rands and other parts will be replaced according to their wear.

For information see here.

The repair takes 4-7 business days.

We resole all brands of climbing shoes.

A repair is reasonable as long as the basic parts (leather, fabric, straps, etc.) of the climbing shoes are in good condition.

We will replace the first third of the old worn rubber.

This type of replacement is possible for climbing shoes with a full sole.

We will replace the complete front part of the old worn rubber. In this way we can ensure a quality repair.

This type of replacement is possible for climbing shoes with a split sole.

We will replace the entire lower rubber. Original La Sportiva/Scarpa parts are used.

This type of replacement is possible for climbing shoes with a full sole.

A rand is the front upper rubber, protecting the toes.

This type of replacement is not possible.

The first third of the worn rubber can be replaced on climbing shoes with a full sole.

If your climbing shoes have a split sole, this type of repair is not possible.

We use Vibram rubber compounds.

Vibram XS EDGE – a stiffer rubber that delivers excellent precision grip on the smallest edges

Vibram XS GRIP– a softer rubber, great for friction climbing

These are original soles made specifically for every climbing shoe model.

A single shoe can only be repaired in the case of a 1/3 resole. However, it is not recommended, because usually the other climbing shoe is also worn.

OTHER SHOES (MONTAINEERING/HIKING/SPORTS)

It depends on the model and the wear of the shoes.

You can also send us your shoes to SHOEDOCTOR for repair and leave it to our discretion – we will find the most appropriate and convenient solution for you.

We will choose the type of repair that is most appropriate for your shoes and convenient for you.

We will replace the sole with original Vibram soles of various types. Rands and other parts will be replaced according to their wear.

A shoe repair takes 4-7 business days.

We resole all brands of mountaineering and hiking shoes and boots.

For mountaineering boots (boots for semi-automatic and automatic crampons) we use original La Sportiva parts with Vibram soles (Vibram® Mulaz and Vibram® Matterhorn). For hiking boots and shoes, we use Vibram® Bifida. For sports shoes, we use 3 types of Vibram®  soles (Foura, Zegama and Overland), which have different characteristics and purposes.

A rand is the front upper rubber, protecting the toes.

The upper protective rubber should be replaced when the shoes show excessive wear and tear (holes, etc.).

The plastic part should be replaced when it is excessively worn (the front edge is gone). The sole cannot be replaced in the case of such wear, and it is not safe to use automatic crampons.

You can email us a photo of the shoes or boots from the side, and we will let you know the type of repair required and the approximate price.

PRICES FOR REPAIRS

Prices for all repairs are listed here.

Detailed information about the prices for repairs depending on the shoe type:

Climbing shoes
Mountaineering boots
Hiking boots and shoes
Sports shoes

The price for the repair depends on the type, wear and additional repairs of the shoes. If you wish, you can email us some photos of the worn shoes before the repair. Based on these, we will let you know an approximate price for the repair.

SHIPPING (EUROPEAN UNION)

Please fill in the form on our website. In the next few business days, the courier service will pick up the parcel at your address, and later, when the shoes are repaired, drop it off.

Pick&Return is a service for picking up and dropping off your parcels.

You can place your order by filling in a form on our website, and the courier service will pick up the parcel at your address.

Your footwear should be packed in a cardboard box, closed firmly and secured with tape. The courier service will provide a label with the address.

The time of the pick-up and drop-off depends on the responsiveness and organization of the GLS courier service in your country and the distance of your country from Slovenia. It varies greatly and depends on individual European countries.

When filling in our form, please provide an address where the courier service can pick up/drop off your parcel by 14:00.

Please see here for the prices in countries where Pick&Return is available.

You can pay via PayPal or bank transfer. After the repair, we will email you an invoice and payment information. Your parcel will be shipped when we have received your payment.

SHIPPING (OTHER COUNTRIES + MALTA)

The Pick&Return service is available only in EU countries, so you will have to send us the shoes yourself. Please fill in the form on our website, and we will email you further instructions on how and where to send your shoes.

Your footwear should be packed in a cardboard box, closed firmly and secured with tape.

Shipping prices are listed here.

You can pay via PayPal or bank transfer. After the repair, we will email you an invoice and payment information. Your parcel will be shipped when we receive your payment.