General Terms and Conditions for the company ShoeDOCTOR d.o.o., Predilniška cesta 16, 4290 Tržič, Slovenia


Telephone:  (04)-59-20-200

  1. General Terms and Conditions

The General Terms and Conditions of the online store (hereinafter “online store”) are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1), the Electronic Commerce Market Act (ZEPT), the Consumer Protection against Unfair Commercial Practices Act (ZVPNPP), the Out-of-Court Settlement of Consumer Disputes Act (ZIdRPS), and the relevant European legislation.

The online store is administered by SHOEDOCTOR d.o.o. Popravilo športne obutve in trgovina – short form of the company name: ShoeDOCTOR d.o.o. (hereinafter also “seller”, “supplier” or “service provider”), Predilniška cesta 16, 4290 Tržič, Registration number: 8725993000, Tax ID: SI 23435097 (VAT taxable company) which is also the e-commerce provider (hereinafter also “service provider” and/or “provider of goods” or “seller”).

The General Terms and Conditions govern the functioning of the online store and the rights and obligations of the user and provider, as well as the business relationship between the seller and the customer.

The customer is bound by the general conditions applicable at the time of the purchase of goods or services (placed online order). Each time an order is placed the customer’s attention is specifically drawn to the General Terms and Conditions, and they accept them by placing an order.

If you need any additional information, feel free to call us on (04)-59-29-200, every business day from Monday to Friday between 7am and 3pm, or email us at If we are unable to answer your questions immediately, we will get back to you as soon as possible.

As a provider we acknowledge that there may be mistakes in published descriptions and prices of products or services.

  1. Scope of Validity

The General Terms and Conditions govern legal relationships and the commerce between the seller and the customer; the customer is bound by the general conditions applicable at the time of the purchase (placed online order). Non-compliance with the general conditions, which are publicly available, is only possible upon written arrangement between the clients. The General Terms and Conditions apply to all dispatched shipments worldwide.

  1. Order and Purchase Agreement or Contract for Services

ShoeDOCTOR d.o.o. offers several options for ordering, namely:

  1. Telephone orders (04)-59-20-200

You prepare a list of the products or services you wish to order and give us a call on (04)-59-20-200. Orders are accepted from Monday to Friday between 7am and 3pm.

  1. Online store –

You can place an order 24/7 throughout the year in our online store. You can also email your order directly to:

  1. Written orders are possible at the pick-up points after completing an order form.

We look forward to your order.

In the case of a telephone, mail or fax order the contract is concluded when the seller accepts the order, unless the seller notifies the customer, as soon as possible, that certain goods are not available or that the order has not been accepted (existing debt, minors…).

In the case of an online order the contract between the seller and the buyer (service provider and customer) is concluded when the seller sends the first email on the order’s status (Subject: Order confirmation). From that moment, all prices and other conditions are fixed and apply to both the seller (service provider) and the buyer (customer). The customer is the person whose data correspond to that stated on the order. Subsequent modifications to the customer’s data are not possible.

  1. Prices

The prices of products published in the online store are stated in EUR and include VAT. Prices remain valid until cancellation or the publication of new prices. Prices apply at the time of the placement of the order and are not fixed in advance for a certain validity period.

The price of the service ordered may increase or decrease (based on the price list), taking into account that the provider of the repair will resolve, replace and/or repair or not repair all discrepancies and incorrectly completed data on the placement form, and at their own discretion (un)necessary/(non)urgent repairs, without notifying the customer, in such a way as to guarantee the highest rate of professionalism of the repair and the quality of the end product.

  1. Payment Methods

The following payment methods are possible:

  • Payment by pro forma invoice with a payment order in the company name
  • Payment by debit or credit cards (MasterCard, Visa) is only possible on personal pick-up
  • Payment on delivery
  • PayPal
  • Invoice Issue

The seller submits a printed invoice on delivery of ordered products to customers who choose to pay on delivery or in cash, whereas with other payment methods the seller emails the invoice to the customer. The invoice states the price and all other expenses regarding the purchase or service. The customer must verify the accuracy of the data before placing an order. Later complaints about the accuracy of issued invoices will not be taken into account.

The sale/purchase contract (order) is stored in an electronic form on the provider’s server, and can be submitted to the customer, on demand, in electronic form.

6. Purchase Notification Procedure

  1. Order

After the order has been placed, the customer receives an electronic notification confirming the order. The seller checks the order and rejects it if the service cannot be performed or the product cannot be delivered, stating the reason. In order to verify the data or ensure the accuracy of delivery the seller may contact the customer by telephone (customer’s contact number).

  1. The order has been shipped/The order is ready for pick-up

Within the agreed time the seller performs the service or prepares the product, and ships it (in the case of payment on delivery) or electronically notifies the customer. The package is shipped on the first working day after the payment has been received (applies to all payments, except for payment on delivery).

The purchase contract is stored at the seller’s headquarters and can be sent to the customer after written consent. Send your request by mail to the company address or email us. The concluded contract is stored at the company for 12 months and access to it can only be granted during this period.

7. Repair

The repair provider will resolve, replace and/or repair or reject all discrepancies and incorrectly completed data on the order form, and at its own discretion (un)necessary/(non)urgent repairs, without notifying the customer, in such a way as to guarantee the highest rate of professionalism of the repair and the quality of the end product.

If the materials (sole, rubber types, other shoe parts, etc.) that the customer ordered cannot be supplied, the provider will use related materials with the same properties without notifying the customer first.

The repair will be conducted professionally in accordance with the state of the shoe. The repair provider accepts no responsibility if, during the repair process, the provider concludes that the shoe is unrepairable and is therefore no longer usable.

The provider accepts no responsibility or complaints if, after the repair process, the customer determines that the characteristics of the repaired shoes are different (shape, hardness, size, rubber type, materials used, etc.) when compared to the new/original ones.

We do not accept responsibility or complaints on the basis of possible mistakes which arise as a consequence of old/worn materials from third party repair providers.

Footwear which was sent for repair and was not paid for and/or picked up within the 6 months following the notification of the finished service and the due payment and pick-up will be disposed of.

8. Delivery and Shipment Costs

The seller delivers the ordered goods in their entirety. The delivery period is 30 working days after the order was placed, or 3 months at the most. The seller is not liable for being unable to deliver the goods. The seller notifies the customer as soon as possible about the delivery of goods for which the 15-day withdrawal period (see below) does not apply, as well as about the termination of the contract.

The shipment costs are invoiced in accordance with the price list published on the service provider’s website. Delivery and pick-up can be made to or by people other than the customer (but residing at the same address).

The shipment costs are invoiced in accordance with the price list published on the service provider’s website. The prices apply to one package.

The seller is liable for any possible complications that may occur in connection with the delivery/pick-up, in accordance with the policy of responsibility of the courier service which was accountable for the delivery/pick-up.

9. Right of Withdrawal

The customer may withdraw from the contract within 15 days of receiving the goods (only in the case of purchase, not repair), without stating the reasons for their decision. This period begins to run one day after the date of the pick-up. The customer notifies the seller about the withdrawal from the contract by email to or in writing by post. The notice must be unambiguous and clearly state that the customer is withdrawing from the contract. The notice of withdrawal shall be deemed valid if sent within the given time period.

The return of the received products within the period of withdrawal is considered as a notice of withdrawal from the contract.

The customer returns the goods in an intact state and in the same quantity, immediately or no later than 15 days after the notice of withdrawal, unless it is not the customer’s fault that the goods were damaged, broken or lost. In the case of withdrawal from the contract the customer sends the received product by mail to the seller’s address: Predilniška cesta 16, 4290 Tržič, Slovenia EU. The customer must not freely use the products up to their withdrawal from the contract; the customer may check and test the products only as much as is necessary.

In the case of a return where the goods are dirty, damaged or their value has decreased due to the customer’s handling of them beyond that necessary to determine their state, the seller reserves the right to charge costs to the customer in the entire amount or in the amount by which the value has decreased.

The seller will repay all payments to the customer no later than 14 days after the receipt of the returned products.

In the case of withdrawal from the contract the customer will only bear the costs of postal fees for the return of the products. We do not accept shipment with prepaid return shipment fees. If the return of the goods by the customer is not justified, the seller stores the goods and the customer must reimburse all costs incurred. The customer must return the goods in their original packaging and with the accompanying documentation.

The customer must communicate all notices, comments or complaints relating to advertising or contract to the address ShoeDOCTOR d.o.o., Predilniška cesta 16, 4290 Tržič, or by phone on (04)-59-20-200.

Exceptions to the right of withdrawal from the contract: the right to withdrawal from the contract does not apply to contracts for the delivery of goods which were designed according to customer’s instructions, or which were completely personalized to the needs of the customer (repairs and production of goods/product at the request of the customer).

10. Complaint in the Case of a Defect and Warranty

The seller is not liable for defects and possible damage incurred by the improper use and care of the product. The sender must bear the return shipment costs, and the products must be returned to the seller’s address.

The seller is not required to take into account any special needs of the customer regarding the usage of the goods, and is not liable for any damage incurred as a result of an inability to use the goods. Wear and tear is not a reason for a complaint.

11. Complaints and Disputes

The seller complies with the applicable consumer protection legislation. The seller does everything in their power to fulfil their obligation to guarantee an efficient complaint handling system. In the event of difficulties, the customer can reach the seller by phone on (04)-59-20-200 or email at A complaint is submitted by email at or in writing by post. The complaint handling process is confidential.

The seller is aware that a key feature of consumer disputes is the disproportion between the economic value of the complaint and the time and costs required that arise from such disputes. This is also the main reason why a consumer never instigates a dispute before a court. For this reason the seller makes all necessary effort to resolve all possible disputes amicably and by mutual agreement.

Out-of-Court Settlement of Consumer Disputes

In accordance with the legislation, the seller does not recognise any provider of out-of-court settlement of consumer disputes as the competent authority for the settlement of consumer disputes which a consumer may instigate in accordance with the Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS).

The seller, who as a provider of goods offers an online store in the Republic of Slovenia, publishes on their pages an electronic link to a European platform for the online settlement of consumer disputes. The platform can be reached at the following address:

12. Disclaimer

The provider shall undertake its best endeavour to ensure that all information published on their website is up-to-date and accurate. Nevertheless, product characteristics, delivery date or price may change so quickly that the seller may fail to correct the information on their website. In such cases the provider will notify the customer about the changes and offer them the possibility of cancelling or changing the order.

Although the provider is working towards ensuring accurate photographs of sales products, all pictures must be considered symbolic. The photographs do not represent the product’s characteristics.

13. Protection of Personal Data

For more information regarding the protection of personal data see – Privacy Policy here.

Any dispute falls within the exclusive territorial jurisdiction of the court in Kranj, Republic of Slovenia.